Adams Research Group
Helps organizations improve performance and customer service.
Aegis Communications Group, Inc.
Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
Beacon Technologies, Ltd.
Permission-based IVR-interactive customer survey for customer satisfaction research.
ClientLogic
Supplies customer management solutions including marketing, customer-contact, and fulfilment services. News, events and corporate profile.
Customer Service Training and Articles
Customer service training and free articles.
Customer Service Training-Guaranteed
Measure-X training will shows how to measure satisfaction and retain customers longer.
Customer Service University
Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
Customer Service Week
Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
CustomInsight Internet Surveys
Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
destinationCRM.com
Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
e-Satisfy, Inc.
Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
eCRMGuide
Customer Relationship Management in the E-Business World
eLoyalty
Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
ExecTrainer.com
Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
Golden Resources Marketing Group
Provides mystery shopping services, merchandising, and point of sale marketing audits.
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